Sentiment Analysis

We’re thrilled to officially release ElevateAI Explore into the wild! The latest addition to the ElevateAI by NiCE portfolio, ElevateAI Explore is here to revolutionize the way you understand and enhance your customer interaction data. Say goodbye to outdated call sampling, clunky spreadsheets, and error-prone dashboards.

In today’s fast-paced customer service landscape, contact centers must operate efficiently while delivering exceptional experiences. Leveraging Generative AI (Gen AI) can help contact centers streamline customer interactions, optimize agent performance, and reduce operational costs.

In today’s fast-paced business world, understanding customer and agent behaviors is essential for driving success in contact centers. ElevateAI by NiCE offers a game-changing approach to improve customer experience (CX) through purpose-built AI models.