Sentiment Analysis

Understand Customer & Agent Behaviors with Purpose-Built Models for CX ElevateAI by NICE is upending contact center strategies by removing technological obstacles and making NICE’s AI-powered innovation accessible to everyone, and every contact center.

Customer sentiment is more important than ever. Customers are constantly sharing their feedback online and other potential customers are paying attention.

Leveraging Customer Sentiment Analysis With customers freely sharing feedback online, every word carries a lot of weight. A single negative review can quickly tarnish a company’s image, spreading across platforms and impacting its reputation overnight.