Release Notes

We are excited to announce the release of our groundbreaking Generative AI API features, tailored specifically for the contact center industry! With this innovative ElevateAI release, we are empowering contact centers worldwide to revolutionize customer interactions like never before.

Meet ElevateAI by NICE If you’re a contact center looking for an affordable, reliable, and accurate speech-to-text transcription service, look no further than ElevateAI. In 2022, NICE, the worldwide leader in AI-powered self-service and agent-assisted CX software, launched ElevateAI to make every CX application smarter.