Innovation

Introducing Echo: ElevateAI’s Next-Gen Transcription Model At ElevateAI by NICE, we’re redefining what’s possible in AI-powered transcription. We’re excited to introduce Echo, our next-generation speech-to-text model, delivering a major breakthrough in transcription technology.

In today’s fast-paced customer service landscape, contact centers must operate efficiently while delivering exceptional experiences. Leveraging Generative AI (Gen AI) can help contact centers streamline customer interactions, optimize agent performance, and reduce operational costs.

We’re thrilled to introduce our latest ElevateAI release, featuring powerful Generative AI tools designed specifically for the contact center industry. This innovative update allows businesses to revolutionize customer interactions, improving both efficiency and customer satisfaction.