Generative AI

As we kick off 2025, contact centers – from large enterprises and BPOs to SMBs and startups – face a new set of challenges. Projects we planned to circle back to last year are now front and center, and pressure to improve service delivery, boost efficiency, and cut costs continues to rise.

Introducing Echo: ElevateAI’s Next-Gen Transcription Model At ElevateAI by NICE, we’re redefining what’s possible in AI-powered transcription. We’re excited to introduce Echo, our next-generation speech-to-text model, delivering a major breakthrough in transcription technology.

In today’s fast-paced customer service landscape, contact centers must operate efficiently while delivering exceptional experiences. Leveraging Generative AI (Gen AI) can help contact centers streamline customer interactions, optimize agent performance, and reduce operational costs.