Enlighten AI

Across today’s competitive customer service landscape, clear and efficient communication is essential. By integrating Generative AI (Gen AI) into your contact center strategy, you can simplify customer interactions and transform the way you manage communications, while improving agent experience.

Understand Customer & Agent Behaviors with Purpose-Built Models for CX ElevateAI by NICE is upending contact center strategies by removing technological obstacles and making NICE’s AI-powered innovation accessible to everyone, and every contact center.

If you’re wrestling with a backlog of audio files needing your attention, are unsure about the right transcription tools to use, or when – or how – to access CX AI insights? It is probably time to streamline your contact center tech stack.