CX AI

400 CX Leaders Speak Out: The Impact of CX AI on CSAT and Quality Management Customer experience (CX) is changing fast – and artificial intelligence (AI) is accelerating the change. Recent advances in AI technology have open new possibilities for analyzing customer interactions and unlocking valuable insights.

How Conversational Data Elevates Customer Experience “Data are just summaries of thousands of stories – tell a few of those stories to help make the data meaningful.” —  Chip and Dan Heath, authors of “Made to Stick” and “Switch” Customer experience (CX) is vital in determining a business’s success in today’s competitive landscape.