Conversational Intelligence

If you’re wrestling with a backlog of audio files needing your attention, are unsure about the right transcription tools to use, or when – or how – to access CX AI insights? It is probably time to streamline your contact center tech stack.

How Conversational Data Elevates Customer Experience “Data are just summaries of thousands of stories – tell a few of those stories to help make the data meaningful.” —  Chip and Dan Heath, authors of “Made to Stick” and “Switch” Customer experience (CX) is vital in determining a business’s success in today’s competitive landscape.