AI

Introducing Echo: ElevateAI’s Next-Gen Transcription Model At ElevateAI by NICE, we’re redefining what’s possible in AI-powered transcription. We’re excited to introduce Echo, our next-generation speech-to-text model, delivering a major breakthrough in transcription technology.

We’re thrilled to introduce our latest ElevateAI release, featuring powerful Generative AI tools designed specifically for the contact center industry. This innovative update allows businesses to revolutionize customer interactions, improving both efficiency and customer satisfaction.

In today’s digital age, businesses generate vast amounts of audio and video content daily. From essential Microsoft Teams meetings to client calls on Google Meet, managing this content can quickly become overwhelming.