Delivering Constant Innovation

Every conversation has characters. But when you read a transcript where everyone sounds like the same person? That’s where things fall apart.

In contact centers and customer experience (CX) teams, transcripts aren’t new. But smart transcripts? That’s something different.

As the crack of the bat and the roar of the crowd signal MLB Opening Day 2025, excitement fills the air. Baseball teams spend months preparing – fine-tuning their strategies, warming up their players, and setting the stage for the long season ahead.