NiCE ElevateAI Solutions

Enterprise Innovations That Power Smarter CX

From transcription to GenAI, ElevateAI delivers enterprise solutions that enhance compliance, scale securely & drive customer intelligence.
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AI Built for Contact Centers, Ready for Any Team

NiCE ElevateAI’s AI-powered tools uncover insights, enhance CX and improve agent performance – securely and at scale.

AI-Powered Transcription Models

CX and Echo models deliver enterprise-grade accuracy, speed, and real-time CX insights – supporting both live and post-call transcription at scale.

Pre-Built CX AI & Enlighten AI Models

Enhance customer experience with pre-trained AI models from NiCE – designed for instant deployment, actionable insights, and enterprise-level automation

Purpose-Built Generative AI Features

Access GenAI tools like AutoSummary, Agent Action Items, and Ask ElevateAI Q&A – engineered to generate fast, contextual insights across every interaction.

ElevateAI Explore

Visualize and analyze call data instantly with our built-in, widget-based dashboard – available free with every transcription for real-time intelligence.

ElevateAI Legal

Transform legal transcription with NiCE ElevateAI’s secure, scalable speech-to-text API – purpose-built for accuracy, compliance, and Audio eDiscovery.

Generative AI Features

AutoSummary

Auto-generate rich call summaries – with key details like intent, actions, resolution, and sentiment – to save time and improve accuracy.

Agent Action Items

Automatically generate a clear list of agent-related action items from each interaction – flagged during the conversation by or for the agent.

Summary Details

Automate post-call summaries with detailed, start-to-finish accounts – saving time and reducing manual effort.

Interaction Topics

Automatically generate a structured list of topics from customer interactions – turning conversations into actionable insights.

Ask ElevateAI Q&A

Get contextual answers to follow-up questions – post-interaction – so nothing is overlooked and every conversation is clear.

Agent Coaching Assistant

Uncover actionable insights to elevate agent performance and enhance CX – at scale, across every interaction.

Conversation Composition

Isolate individual issues and resolution steps from every customer interaction – ensuring transparency and traceability.

Start for Free. Scale Infinitely.

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