ElevateAI Features Hub

Unlocking AI-Powered Insights for Every Contact Center

Tapping into the power of NiCE’s market-leading technology to deliver constant innovation, at scale. That’s ElevateAI by NiCE.
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Democratizing AI for every contact center, everywhere

Use pre-built AI models from ElevateAI by NiCE to uncover hidden insights, boost customer experience, and improve agent efficiency across your organization.

AI-Powered Transcription Models

Start for free with 1K Every Day: With 1,000 free interactions daily, easily convert audio into analyzable text using our purpose-built CX Model or our Next-Gen Echo Model

Pre-Built CX AI & Enlighten AI Models

Transform your CX with smart applications powered by pre-built AI models, crafted from decades of industry-leading NiCE insights

Purpose-Built Generative AI Features

Access decades of industry insights and cutting-edge innovations via purpose-built Gen AI features, including AutoSummary, Agent Action Items, and Ask ElevateAI Q&A

ElevateAI Explore

Uncover the hidden insights in your data using our free, widget-based dashboard and reporting tool without leaving our UI, available with every transcription

ElevateAI for Legal

Take your Legal Transcription to the next level! ElevateAI for Legal pairs NiCE's market-leading transcription and speech-to-text Cloud API technology to offer the best in Audio eDiscovery

Generative AI Features

AutoSummary

Auto-generate rich call summaries – with key details like intent, actions, resolution, and sentiment – to save time and improve accuracy.

Agent Action Items

Automatically generate a clear list of agent-related action items from each interaction – flagged during the conversation by or for the agent.

Summary Details

Automate post-call summaries with detailed, start-to-finish accounts – saving time and reducing manual effort.

Interaction Topics

Automatically generate a structured list of topics from customer interactions – turning conversations into actionable insights.

Ask ElevateAI Q&A

Get contextual answers to follow-up questions – post-interaction – so nothing is overlooked and every conversation is clear.

Agent Coaching Assistant

Uncover actionable insights to elevate agent performance and enhance CX – at scale, across every interaction.

Conversation Composition

Isolate individual issues and resolution steps from every customer interaction – ensuring transparency and traceability.

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