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ElevateAI’s CX transcription model supports Audio Transcription across the following languages: North American English, International English, Latin American Spanish, Brazilian Portuguese, French, German, Cantonese, Japanese, and Mandarin.
ElevateAI’s Echo transcription model supports Audio Transcription across over 50 languages with effortless, automatic language detection; click here to access a full list.
ElevateAI supports the following languages for our Generative AI AutoSummary and CX AI models: North American English, International English, Latin American Spanish, Brazilian Portuguese, French, German, Cantonese, Japanese, and Mandarin. Click here to learn more.
Still have questions or don’t see what you need? We are constantly innovating, to include adding additional language support! Please reach out to product@elevateai.com to discuss additional language availability and timing.
ElevateAI’s Echo transcription model supports Audio Transcription across over 50 languages with effortless, automatic language detection; click here to access a full list of supported languages.
Still have questions or don’t see what you need? We are constantly innovating, to include adding additional language support!
Please reach out to product@elevateai.com to discuss additional language availability and timing.
ElevateAI’s CX transcription model supports Audio Transcription across the following languages: North American English, International English, Latin American Spanish, Brazilian Portuguese, French, German, Cantonese, Japanese, and Mandarin.
Still have questions or don’t see what you need? We are constantly innovating, to include adding additional language support!
Please reach out to product@elevateai.com to discuss additional language availability and timing.
Our CX transcription model has been built and tuned to the unique needs of the contact center user; click here to learn more about our CX model.
Our new Echo model delivers a significant leap in accuracy, outperforming our previous CX-focused model by 40% and ensuring superior transcription quality across every use case.
Currently, the Echo model does not diarize between speakers, perform redaction, or process for CX AI; future releases will move Echo towards feature parity with the CX model. Access the latest changes here.
Click here to learn more about both the Echo model and the CX model, to include how to toggle between the two.
Yes! All of our new Generative AI features – including AutoSummary and Agent Coaching – are included for FREE with transcription processing!
You can also send in your own transcripts or chats to be processed by our Generative AI features for a low cost!
Click here for additional information on our pricing plans or click here to get started!
Yes! ElevateAI Explore is available with every transcript at no additional cost to the user and was designed and purpose-built to help address the unique reporting needs of contact center users.
Unlock the hidden insights in your data, identifying key insights, and taking targeted actions to improve your CX – all for free, all without leaving our UI, and all without the need for a complex BI integration.
Click here for additional information on ElevateAI Explore, click here for additional information on our pricing plans, or click here to get started!
ElevateAI’s CX transcription model supports Audio Transcription across the following languages: North American English, International English, Latin American Spanish, Brazilian Portuguese, French, German, Cantonese, Japanese, and Mandarin.
Still have questions or don’t see what you need? We are constantly innovating, to include adding additional language support! Please reach out to product@elevateai.com to discuss additional language availability and timing.
ElevateAI’s Echo transcription model supports Audio Transcription across over 50 languages with effortless, automatic language detection; click here to access a full list.
Still have questions or don’t see what you need? We are constantly innovating, to include adding additional language support! Please reach out to product@elevateai.com to discuss additional language availability and timing.
ElevateAI supports the following languages for our Generative AI features, Enlighten AI, and CX AI models: North American English, International English, Latin American Spanish, Brazilian Portuguese, French, German, Cantonese, Japanese, and Mandarin.
Click here to learn more.
Still have questions or don’t see what you need? We are constantly innovating, to include adding additional language support! Please reach out to product@elevateai.com to discuss additional language availability and timing.
ElevateAI supports the following languages for our Generative AI features, Enlighten AI, and CX AI models: North American English, International English, Latin American Spanish, Brazilian Portuguese, French, German, Cantonese, Japanese, and Mandarin.
Click here to learn more.
Still have questions or don’t see what you need? We are constantly innovating, to include adding additional language support! Please reach out to product@elevateai.com to discuss additional language availability and timing.
Audio files typically process within a a time period equal to ~25% of the overall audio length; chats and transcripts typically process in under 10 seconds.
Please refer to our comprehensive product documentation for additional, specific details.
Yes! All of our new Generative AI features – including AutoSummary and Agent Coaching – are included for FREE with transcription processing!
You can also send in your own transcripts or chats to be processed by our Generative AI features for a low cost!
Click here for additional information on our pricing plans or click here to get started!
Yes! ElevateAI Explore is available with every transcript at no additional cost to the user and was designed and purpose-built to help address the unique reporting needs of contact center users.
Unlock the hidden insights in your data, identifying key insights, and taking targeted actions to improve your CX – all for free, all without leaving our UI, and all without the need for a complex BI integration.
Click here for additional information on ElevateAI Explore, click here for additional information on our pricing plans, or click here to get started!
With our 1K Every Day plan, users receive 1,000 free interactions daily before incurring fees! You can start for free and can easily add credit to your account using a credit card or contact sales@elevateai.com for more on shifting to a paid plan.
Click here for additional information on our pricing plans or click here to get started!
Our dedicated ElevateAI developers, product experts, and sales team are here to help!
Reach out to us any time via the Contact Us form at the bottom of every page or email us via sales@elevateai.com.
Through our industry-first 1K Every Day program, we give every user access to transcription services for 1,000 calls (or interactions) for free, every day.
Users have the choice of using either of our transcription models – our CX model, built for the contact center, or Echo, our most accurate model ever. Built to support 50+ languages, Echo offers automatic language detection, state-of-the-art accuracy and reliability.
And it doesn’t stop there – 1K Every Day also includes access to insights via Enlighten AI and CX AI models, as well as access to our just released ElevateAI Explore widget-based dashboards and our Gen AI-powered innovations, like AutoSummary and the Agent Improvement suite.
Click here to learn more or click here to get started today!
With our 1K Every Day plan, users receive 1,000 free interactions daily before incurring fees! You can start for free and can easily add credit to your account using a credit card or contact sales@elevateai.com for more on shifting to a paid plan.
Click here for additional information on our pricing plans or click here to get started!
Yes! Users with prepaid accounts can refill their account credits using a credit card.
Click here for additional information on our pricing plans and visit our invoicing policy for additional details.
Transcript and chat files are billed at $0.01 per 1,000 words.
Click here for additional information on our pricing plans and visit our invoicing policy for additional details.
Yes! Our tier-based pricing model provides automatic discounts based on your monthly interaction volume.
Click here for additional information on our pricing plans and visit our invoicing policy for additional details.
Of course! Reach out to us any time via the Contact Us form located at the bottom of every page or reach out via email at sales@elevateai.com for a custom quote.
For out-of-the-box pricing, please click here to access additional information on our ElevateAI pricing plans.
Yes. ElevateAI by NICE operates as a business unit of NICE, Ltd.; by extension, we are eligible for coverage under NICE’s certifications, just as we share technology and innovations.
NICE holds PCI-DSS, SOC 2, HITRUST, and ISO certifications. For a complete, living list of NICE’s Audits and Certifications, please click here.
Yes. We prioritize privacy and transparency, in full compliance with legal guidelines. Our data management procedures ensure responsible and secure protection, retention, and deletion processes, in addition to appropriate training methodologies.
Access our Privacy Policy for more information on ElevateAI’s approach to data management, data retention, and handling; the ElevateAI by NICE Terms of Use provide additional information around our governing documents and guidelines.
Per the NICE Automatic Speech Recognition (ASR) datasheet, transcripts are encrypted in transit and at rest, and customer data is kept within secure environments. NICE meets ISO:27001 and PCI DSS security standards and manages ASR as part of its certified cloud security services.
Click here for more on NICE Automatic Speech Recognition (ASR) or click here for more on NICE Audits and Certifications..
If you would like to know more about our latest release – or have additional questions about our features or pricing – our team of ElevateAI product experts and developers are ready and eager to provide additional help!
We encourage you to reach out directly via any of the following:
Unlock the hidden insights in your contact center data, empowering your agents with our just released Gen AI-powered innovations. Built on a foundation of 30 years of CX insights and analytics and aimed at delivering exceptional agent, employee, and customer experiences to every contact center. Start for free. Scale infinitely.
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