AI-powered insights

Make data-driven decisions with ElevateAI Explore

Unlock hidden insights in your data with ElevateAI Explore. Build free, widget-based dashboards, run queries, enrich with metadata – all within our intuitive UI.
Monitoring your metrics and KPIs? That should be the easy part. That's ElevateAI.

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Accelerate data-driven decisions

Contact centers of all sizes can access new built-in reporting
and dashboard capabilities now available through ElevateAI Explore.

ElevateAI Explore is available with every transcription at no additional cost to the user – and is designed to help address the unique reporting needs of contact center users.

Coupled with just released Generative AI-powered features like AutoSummary and Ask ElevateAI, you can propel your contact center strategy to new heights.

Unlock the hidden insights in your data, identify key insights, and take targeted actions to improve your CX – all for free, all without leaving our UI – and all without the need for a complex BI integration.

Empowering the citizen data scientist
in every contact center

ElevateAI’s powerful analytics tool enables you to easily analyze all of your contact center interactions, uncovering deep insights to transform your customer experience.

Uncover new data insights and trends

With ElevateAI Explore, easily create powerful visualizations and reports from your contact center data. Our intuitive, widget-based interface lets anyone analyze interaction data – explore customer conversations, monitor agent performance, measure sales effectiveness, and uncover hidden trends – all with just a few clicks.

Run Data Queries

Effortlessly merge filters, dynamic metadata-based groupings, and diverse aggregations – quickly extracting insights from your data, streamlining informed decision making.

Flexible Widgets

Visualize your data queries with ease, seamlessly transforming data into dynamic charts, allowing you to analyze your data and obtain new insights, at-a-glance.

Custom Dashboards

Build tailor-made dashboards effortlessly by assembling and arranging widgets, allowing you to curate a personalized data visualization experience that aligns perfectly with your analytical and reporting needs.

Personalized Metadata Fields

Empower your users with the flexibility to input personalized metadata fields through our API, enriching the Explore features with custom insights unique to their dataset.

Make data-driven decisions

Visually explore your data, find key insights, and take targeted actions to improve your CX. Uncover the trends across all of your conversations, not just single interactions.

Democratizing AI for every contact center

Create Queries

Filter and analyze interactions to identify trends

Group Results

Group queries by attributes like agent or sentiment to spot patterns

Enrich with Metadata

Upload custom metadata to join with interaction data for deeper analysis

Design interactive dashboards

Build Custom Dashboards

Easily build dashboards displaying data query results

Customize Visualizations

Add different chart types – bar, line, pie – to visualize data

Organize and Share

Customize dashboard sizing and placement and share with stakeholders

Flexible access and control

Collaborative Analysis

Give users access to create their own data queries and dashboards

Maintain Ownership

Keep full control over your analysis environment

Continuous Refinement

Refine queries and dashboards as your analysis needs change

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Why ElevateAI Explore?

Cost-Effective Solutions

Our technology has been optimized for decades, allowing us to provide our users with meaningful savings and flexible pricing options.

Proven AI Innovations

Our AI customer experience models are trained on billions of contact center interactions, across multiple industries, providing insights to accelerate your roadmap and beat your competition.

Enterprise-Grade Technology

Our APIs process millions of files daily for thousands of customers, including the Fortune 500. This allows our users to tap into our deep domain expertise, driving rapid innovation cycles.

Superior Experiences

Our long-standing partnerships with the world’s leading brands provide an unrivaled ability to understand, and deliver, value-added customer experiences at scale.