AI-Powered Insights

ElevateAI Explore unlocks hidden insights in your data

Build free, widget-based dashboards and custom reports in minutes, without
the need for a complex integration – and all without leaving our intuitive UI.
Monitoring your metrics and KPIs? That should be the easy part.
That's ElevateAI.

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Accelerate data-driven decision making

Contact centers of all sizes can access simple built-in reporting and dashboard capabilities now available through ElevateAI Explore.

Effortlessly Unlock Insights for Your Contact Center

Purpose-built for the unique reporting needs of contact centers, ElevateAI Explore is designed to make reporting simple and effective.

Included with every transcription at no additional cost, Explore is a true value add – saving users both time and licensing costs, with every report and dashboard created.

When paired with our innovative Generative AI-powered features – like AutoSummary and Ask ElevateAI – you can elevate your contact center strategy with ease.

Discover hidden data insights, pinpoint key takeaways, and take action to improve your CX – all within our intuitive, web-based UI and all without the need for complicated BI integrations.

Empowering the citizen data scientist
in every contact center

ElevateAI’s powerful analytics tool makes it easy to analyze all contact center interactions, uncover key insights, transforming your CX.

Discover new data insights and trends

With ElevateAI Explore, easily turn your contact center data into powerful visualizations and reports. Our intuitive, widget-based interface lets anyone dive into customer conversations, track agent performance, measure sales effectiveness, and uncover hidden trends – all with just a few clicks.

Run Data Queries

Easily combine filters, dynamic metadata-based groupings, and diverse aggregations to quickly extract insights and streamline informed decision-making

Flexible Widgets

Easily visualize your data queries, turning data into dynamic charts for quick analysis and actionable insights

Custom Dashboards

Effortlessly build custom dashboards by arranging widgets to create a personalized data visualization that fits your analytical and reporting needs

Personalized Metadata Fields

Empower your users with the flexibility to add personalized metadata fields through our API, enriching out-of -the-box Explore features with custom insights unique to their dataset

Make data-driven decisions

Explore your data, uncover insights, and improve CX by identifying trends across every conversation

Democratizing AI for every contact center

Create Queries

Filter and analyze interactions to identify trends

Group Results

Group queries by attributes like agent or sentiment to spot patterns

Enrich with Metadata

Upload custom metadata to join with interaction data for deeper analysis

Quickly design interactive dashboards

Build Custom Dashboards

Easily build dashboards displaying data query results

Customize Visualizations

Add different graphic types – bar, line, or pie charts – to visualize your data

Organize and Share

Customize dashboard sizing and placement to share data with stakeholders

Flexible data access and control

Collaborative Analysis

Give users access to create their own data queries and dashboards

Maintain Data Ownership

Keep full control over your data and analytics environment

Continuous Refinement

Refine queries and dashboards as your analytics needs change

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Why ElevateAI Explore?

Cost-Effective Solutions

With decades of optimization, ElevateAI offers scalable, cost-effective solutions that provide meaningful savings and flexible pricing options tailored to enterprise needs.

Proven AI Innovations

Our AI-driven customer experience models are trained on billions of contact center interactions across diverse industries, delivering actionable insights to accelerate your CX roadmap and outperform competitors.

Enterprise-Grade Technology

ElevateAI’s robust APIs process millions of audio, video, and text files daily for thousands of customers – including Fortune 500 companies – offering deep domain expertise to fuel rapid innovation cycles at scale.

Superior Experiences

Through strong partnerships with leading global brands, ElevateAI delivers value-added, personalized customer experiences that scale across all touchpoints, ensuring consistent quality at an enterprise level.