Best Practices

Imagine knowing exactly how every customer feels during each interaction – whether they’re happy, frustrated, or somewhere in between. In a contact center, this insight is crucial to turning a one-time customer into a loyal advocate.

Tech Tips: The Importance of Regularly Rotating Your API Keys Application Programming Interfaces (APIs) have become ubiquitous in modern software development and are seemingly everywhere, serving as connectors to allow different applications to communicate with each other by requesting and exchanging data through specific points, or endpoints, that return data.

Customer experience (CX) is evolving at a rapid pace – and artificial intelligence (AI) is the driving force behind the transformation. With recent breakthroughs in AI technology, organizations have the opportunity to unlock valuable insights from customer interactions, while refining their CX strategies.