AI Use Cases

In today’s digital age, businesses generate vast amounts of audio and video content daily. From essential Microsoft Teams meetings to client calls on Google Meet, managing this content can quickly become overwhelming.

Imagine knowing exactly how every customer feels during each interaction – whether they’re happy, frustrated, or somewhere in between. In a contact center, this insight is crucial to turning a one-time customer into a loyal advocate.

If you’re wrestling with a backlog of audio files needing your attention, are unsure about the right transcription tools to use, or when – or how – to access CX AI insights? It is probably time to streamline your contact center tech stack.