AI Use Cases

Understand Customer & Agent Behaviors with Purpose-Built Models for CX ElevateAI by NICE is upending contact center strategies by removing technological obstacles and making NICE’s AI-powered innovation accessible to everyone, and every contact center.

We are excited to announce the release of our groundbreaking Generative AI API features, tailored specifically for the contact center industry! With this innovative ElevateAI release, we are empowering contact centers worldwide to revolutionize customer interactions like never before.

Customer sentiment is more important than ever. Customers are constantly sharing their feedback online and other potential customers are paying attention.