AI Use Cases

In the fast-paced world of technology, the efficiency of your contact center can significantly impact customer satisfaction. Looking for a lever to pull? Meet Generative AI-powered AutoSummary.

We’re thrilled to officially release ElevateAI Explore into the wild! The latest addition to the ElevateAI by NICE portfolio, ElevateAI Explore was purpose-built to transform the way users understand and enhance their customer interaction data.

Across today’s competitive customer service landscape, clear and efficient communication is essential. By integrating Generative AI (Gen AI) into your contact center strategy, you can simplify customer interactions and transform the way you manage communications, while improving agent experience.