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How Conversational Data Elevates Customer Experience “Data are just summaries of thousands of stories – tell a few of those stories to help make the data meaningful.” —  Chip and Dan Heath, authors of “Made to Stick” and “Switch” Customer experience (CX) is vital in determining a business’s success in today’s competitive landscape.

Meet ElevateAI by NICE If you’re a contact center looking for an affordable, reliable, and accurate speech-to-text transcription service, look no further than ElevateAI. In 2022, NICE, the worldwide leader in AI-powered self-service and agent-assisted CX software, launched ElevateAI to make every CX application smarter.