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Customer sentiment is more important than ever. Customers are constantly sharing their feedback online and other potential customers are paying attention.

Using Transcription to Unlock VOC at Scale Conversations are the lifeblood of business – and every interaction presents an opportunity to learn. In today’s highly competitive business landscape, understanding what your customers are saying is critical for your business to thrive.

Leveraging Customer Sentiment Analysis With customers freely sharing feedback online, every word carries a lot of weight. A single negative review can quickly tarnish a company’s image, spreading across platforms and impacting its reputation overnight.