by Amanda Dingus July 17, 2024 We’re thrilled to officially release ElevateAI Explore into the wild!
The latest addition to the ElevateAI by NICE portfolio, ElevateAI Explore was purpose-built to transform the way users understand and enhance their customer interaction data. Gone are the days of relying on outdated, manual call sampling methods, only to have to toggle between multiple spreadsheets, forms, and cumbersome third-party tools to pull together data for the KPIs on the formulas sitting blank on an error-laden XLS dashboard.
With ElevateAI Explore’s widget-based dashboards, users can harness the power of AI to deliver deep, actionable insights that drive loyalty, boost revenue, and unlock new opportunities to deliver exceptional customer experiences, every time.
In today’s fast-paced, hyper-competitive market, the depth and clarity of your customer understanding are critical. Every conversation is a goldmine of potential insights – and unfortunately, traditional methods often fall short, with interactions occurring across channels, at times simultaneously. Using technology that captures only brief glimpses into selected excerpts fails to deliver a holistic view of an interaction – and in the process, fails to meet current service demands or address the need for continuous improvement expected today.
The key to unlocking transformative customer experience potential lies in using behavioral analytics tailored specifically to contact center interactions. This provides the foundation leaders need to guide data-driven decisions with precision. Brief glimpses into interactions or limited survey data just don’t cut it anymore; to exceed customer expectations, leaders must build a comprehensive analysis of every customer interaction.
ElevateAI Explore is purpose-built for the unique demands of contact centers. It offers intuitive visualizations of structured CSAT and Sales Effectiveness scores, moving beyond transcripts to present trends, risks, and performance metrics in user-friendly, visually appealing dashboards. This means that users can easily identify patterns, evaluate agent effectiveness, and can quickly pinpoint areas for improvement, mapping precise links between behaviors and business results.
Unlike fragmented analytics systems, ElevateAI Explore integrates seamlessly within the broader ElevateAI by NICE offering, reducing costs and accelerating your time-to-value (TTV). ElevateAI by NICE leverages the strength of NICE’s decades in the CX space, integrating their research and insights as the foundation of ElevateAI.
Combining ElevateAI’s CX AI capabilities with ElevateAI Explore’s data visualization and dashboarding capabilities only creates additional advantage when applied to your data:
Together, these purpose-built analytics suites eliminate gaps that handicap one-dimensional tools, while drawing on decades of NICE’s CX-focused research and insights. ElevateAI’s Explore, CSAT, and Sales Effectiveness scoring integrate natively into workflows to reveal clear connections between conversational techniques and business results.
ElevateAI Explore is available with every transcription at no additional cost to the user and is designed to help address the unique reporting needs of contact center users.
Unlock the hidden insights in your data, identify key insights, and take targeted actions to improve your CX – all for free, all without leaving our UI, and all without the need for a complex BI integration.
