by Neeraj Verma April 24, 2024 We are excited to announce the release of our groundbreaking Generative AI API features, tailored specifically for the contact center industry! With this innovative ElevateAI release, we are empowering contact centers worldwide to revolutionize customer interactions like never before.
Our Generative AI-powered features are available via both our web-based user interface and our Cloud API, harnessing the power of cutting-edge artificial intelligence to extract interaction-specific insights across your contact center. Quickly integrate innovations like AutoSummary, Interaction Topics, Agent Coaching, and Conversation Composition into your applications at no additional cost with any transcription processing.
New offerings include:
CX AutoSummary offerings, including:
Agent Improvement Suite, including:
Also included in this release are four (4) generalized offerings – Interaction/Content Summary, Content Summary Details, Action Items, and Interaction/Content Topics – intended for use across non-contact center-specific conversational analysis.
And that’s not all! Our roadmap includes additional innovations, with new features and enhancements planned throughout the year. Access the ElevateAI release notes for the latest innovations or contact the ElevateAI team at support@elevateAI.com with any questions or product feedback.
