Free Generative AI Features Now Available with ElevateAI

We’re thrilled to introduce our latest ElevateAI release, featuring powerful Generative AI tools designed specifically for the contact center industry. This innovative update allows businesses to revolutionize customer interactions, improving both efficiency and customer satisfaction. With ElevateAI’s cutting-edge Generative AI capabilities, contact centers worldwide can gain deeper insights from their data, enhance agent performance, and boost the overall customer experience.

ElevateAI: Empowering Contact Centers with Free Generative AI Features

At ElevateAI by NICE, our mission is to make groundbreaking AI tools accessible to every contact center, regardless of size or budget. That’s why we are excited to offer our Generative AI features for free. These tools – available via both our web-based user interface and our Cloud API – are designed to seamlessly integrate with your existing systems, unlocking valuable insights without the need for costly infrastructure upgrades.

With ElevateAI, you get access to advanced AI-powered innovations like AutoSummary, Interaction Topics, Agent Coaching, and Conversation Composition, all at no additional cost with any transcription processing. Whether you’re looking to improve agent performance, streamline post-call analysis, or enhance customer interactions, ElevateAI provides the tools you need to succeed.

Generative AI Features Included in This Release

Our latest release brings several exciting, free tools to enhance your contact center operations. These tools are designed to help your team gain actionable insights, improve agent training, and streamline processes – all of which contribute to a better customer experience.

Here’s a closer look at our newest Gen AI innovations:

1. AutoSummary. Automatically generate a concise summary of each interaction, including intent, actions, resolutions, and sentiment. This feature replaces the need for manual post-call notes, saving valuable time and ensuring consistency across all interactions.
2. Summary Details. Create a detailed, step-by-step summary of a customer interaction, capturing everything from start to finish. This feature is perfect for contact centers that need comprehensive records of each interaction for compliance or training purposes.
3. Agent Action Items. Automatically generate a list of action items that were raised during the interaction – either by the agent or for the agent. This ensures that nothing falls through the cracks and helps agents stay on top of follow-up tasks.
4. Interaction Topics. Identify the key discussion topics raised during individual customer service interactions. With this tool, you can quickly assess what matters most to your customers, enabling you to improve service delivery and anticipate future needs.
5. Agent Coaching Assistant. Leverage AI-driven insights to identify areas where your agents can improve the customer service experience. This feature provides personalized recommendations and helps you provide targeted coaching to your agents, boosting their performance over time.
6. Conversation Composition. Using natural language processing and large language models, this tool allows you to identify and isolate specific issues raised during a customer interaction. It also helps you pinpoint the steps taken to address these issues, providing clarity and enabling better decision-making.

Generalized Offerings for Broader Use

In addition to the contact center-specific tools, we’ve also included four generalized features intended for use across various industries:

1. Interaction/Content Summary. Generate a high-level summary of any interaction or content, helping you quickly grasp key takeaways.
2. Content Summary Details. Dive deeper into the content, providing a step-by-step account of the interaction or material for more detailed analysis.
3. Action Items. Similar to the Agent Action Items feature, this tool generates a list of action items for any conversation or content interaction.
4. Interaction/Content Topics. Automatically identify and categorize topics raised during a conversation or piece of content, helping you gain a better understanding of customer needs.

These generalized tools allow you to leverage ElevateAI across a variety of use cases beyond just contact centers, helping you uncover insights from all types of conversations and content.

Why Generative AI is a Game Changer for Contact Centers

Generative AI is reshaping the way contact centers operate, providing businesses with unprecedented levels of insight and automation. Here’s why ElevateAI’s Generative AI features are a game changer:

1. Unlock Hidden Insights. With the power of advanced AI models, ElevateAI allows you to uncover insights that would otherwise remain hidden in your data. This empowers your contact center to make smarter decisions, improve service quality, and optimize workflows.
2. Enhance Agent Performance. AI-driven tools like the Agent Coaching Assistant provide real-time feedback, enabling agents to improve continuously. By pinpointing specific areas for improvement, ElevateAI helps agents refine their skills, leading to better customer interactions and increased satisfaction.
3. Streamline Processes. Features like AutoSummary and Interaction Topics automate time-consuming tasks like summarizing interactions and categorizing issues. This frees up your agents to focus on more complex tasks, improving overall efficiency and reducing burnout.
4. Improve Customer Experience. With AI analyzing every interaction, ElevateAI ensures that no detail is overlooked. By gaining a complete view of customer sentiment, intent, and needs, you can deliver a more personalized, responsive customer experience.
5. Scale Easily. ElevateAI’s Cloud API makes it easy to scale AI tools across your contact center operations, ensuring that your team can grow without being limited by technology. Start for free and scale infinitely, adding new features and capabilities as your business needs evolve.

Start Innovating with ElevateAI’s Free Generative AI Tools Today

With ElevateAI, you don’t need to wait to access powerful Generative AI features. Our free tools provide immediate value, allowing you to start making smarter decisions and improving agent performance today.

Whether you’re looking to automate post-call summaries, enhance agent coaching, or gain a deeper understanding of customer interactions, ElevateAI has the tools you need to stay ahead of the competition.

How to Get Started

Getting started with ElevateAI is simple. Access the tools via our easy-to-use web-based platform or integrate them into your existing systems through our Cloud API. With the flexibility to choose the solution that works best for your contact center, ElevateAI makes it easy to unlock the full potential of your data. Best of all, there’s no cost to get started – take advantage of our Start for Free model and scale as your needs grow.

• Learn more >> Constant Innovation via Generative AI
• Access documentation >> Generative AI API Documentation
• Get started today >> elevateai.com/getstarted

What’s Next: The Future of ElevateAI

At ElevateAI, we’re committed to continuous innovation. Our roadmap includes new features and enhancements that will further enhance your contact center’s capabilities. As part of the ElevateAI ecosystem, you’ll always have access to the latest advancements in AI technology, helping you stay at the forefront of customer experience.

Be sure to check out the EAI Release Notes for the latest updates or reach out to our team at sales@elevateai.com with any questions or product feedback.

ElevateAI: Start for Free, Scale Infinitely.