Unlock Conversational Intelligence with ElevateAI

If you’re wrestling with a backlog of audio files needing your attention, are unsure about the right transcription tools to use, or when – or how – to access CX AI insights? It is probably time to streamline your contact center tech stack. The current inefficiencies, biases, and costs that you’re dealing with are likely hindering your progress.

What you need is a reliable platform that offers AI-powered conversation analytics, allowing you to effortlessly extract insights from your customer data while empowering you and your team to seamlessly scale your analytics services. In today’s customer-centric landscape, understanding consumer interactions is pivotal.

Why wait? Transform your customer interaction processes today with ElevateAI by NICE.

In today’s customer-centric landscape, businesses need to build a deep understanding of their consumer interactions – and ElevateAI offers a Cloud API that unleashes the potential of AI-driven conversational analytics, seamlessly integrating with NICE’s revolutionary Enlighten AI framework. With our new initiative – the 1K Every Day program – we offer every ElevateAI user 1,000 interactions for free, every day. That means that you can kick start your analytics journey with 1,000 transcriptions, completely free of charge.

What is Enlighten AI?

NICE’s Enlighten AI, a groundbreaking solution tailored for analyzing customer engagements, lies at the heart of this offering. It harnesses advanced natural language models trained on billions of real-world conversations studied across two decades. By isolating the agent behaviors crucial to achieving customer satisfaction, Enlighten models can both identify and flag essential soft skills like as empathy, active listening, and clear communication during an interaction.

Integrate Enlighten Models via ElevateAI

Coupled with CX AI models, and deployed via ElevateAI, Enlighten AI models analyze vocal tone, word choice, and context to discern nuanced behaviors, transforming these insights into actionable metrics for coaching, motivation, and enhancement strategies during and post-interaction.

It sounds complicated, because it is. And it isn’t – because ElevateAI simplifies access to Enlighten’s analytics via our API, enabling businesses to embed conversational intelligence seamlessly into their applications with minimal coding effort. Through our 1K Every Day program, you can immediately benefit from daily transcripts and CX AI insights on 1,000 customer interactions, at no cost. This integration empowers you to leverage Enlighten AI’s analytics advantages quickly and cost-effectively, without a large investment.

5 key benefits of integrating AI models through ElevateAI

Integrating Enlighten with ElevateAI delivers transformative capabilities, including:

1. Motivate With Unbiased Feedback: Enlighten AI eliminates human bias by scoring behaviors against predefined models, objectively evaluating agents across all interactions. This metrics-driven approach encourages behaviors that enhance customer satisfaction.
2. Optimize Training: Identify systemic gaps in soft skills across your organization and direct training efforts where they’re most needed, ensuring maximum impact with targeted coaching.
3. Deeply Understand Your Customer Base: Analyze a wide range of interactions to gain comprehensive insights into customer sentiment, pain points, and service improvement opportunities.
4. Reduce Costs: ElevateAI offers the most cost-effective solutions for transcriptions and CX AI insights, priced up to 93% lower than competitors.
5. Identify Trends: Proactively spot behavioral patterns and emerging trends by analyzing data over time – allowing you to stay ahead of customer expectations and competitive moves

The bottom line?

Together, ElevateAI and Enlighten AI provide the power to unlock transformative insights from conversational data, enhancing customer experiences, boosting performance, and driving business success. Embedding conversational analytics through ElevateAI empowers companies to leverage AI’s competitive edge while focusing on their core business outcomes.

Learn more >> AI-powered innovation via Enlighten AI and CX AI

Get started today >> elevateai.com/getstarted