by Amanda Dingus July 01, 2024 ElevateAI by NICE is upending contact center strategies by removing technological obstacles and making NICE’s AI-powered innovation accessible to everyone, and every contact center. ElevateAI offers a unique Start for Free model that allows customers’ free access to NICE’s market-leading transcription technology and proprietary Enlighten AI and CX AI models. Only ElevateAI provides the flexibility for all organizations to use, build, and integrate Gen AI solutions that suit the needs of all contact centers at little to no cost, thanks to the flexibility of our game-changing Cloud APIs.
Through our industry-first 1K Every Day program, ElevateAI users have access to transcription services for 1,000 calls or interactions for free, every day. But it doesn’t stop there. Our new 1K Every Day offer includes access to NICE’s Enlighten AI and CX AI models, as well as to our newly launched Generative AI-powered innovations, with every transcription processed. Users can uncover hidden insights within their existing datasets, improving agent and supervisor performance, maximizing the value of their data by harvesting new insights.
Free market-leading NICE technology makes complete sense… but what is the value proposition of CX AI? And why use it through ElevateAI?
Are you looking for a way to measure customer satisfaction across your contact center? Do you want to identify the most crucial agent behaviors, such as empathy and active listening, to improve your team’s performance? Are you concerned about compliance and identifying vulnerable customers? If so, you need ElevateAI – the Cloud API that provides speech-to-text transcription, while measuring sentiment and purpose-built behavioral scores to enrich any application or data lake with just a few lines of code.
ElevateAI’s CX AI solution can help you transform your contact center’s performance. By building an accurate understanding of your customer interactions, you can improve your agents’ behaviors and deliver a better customer experience.
With ElevateAI, you can:
And that’s just the beginning! Learn more about the benefits of NICE’s purpose-built AI models by clicking here.
ElevateAI provides an easy way to achieve your CX goals. You can measure sentiment across 100% of your interactions, accessing unbiased behavioral scores, including empathy, active listening, and rapport building, while objectively identifying vulnerable customers on every voice and digital interaction.
It is important to remember that any AI model is only as good as the data it was trained on – and like any NICE resource, ElevateAI is not a generic AI model trained on publicly sourced, Internet data. NICE AI models, including ElevateAI, have been rigorously trained on decades of customer experience-specific interactions data, collected and labeled by a market leader in Interaction Analytics, in order to provide a deep contextual understanding across customer conversations. With over 25,000 organizations in over 150 countries relying on NICE’s AI to win, ElevateAI is the AI solution that can take your CX to the next level.
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