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Empower your contact center with pre-built AI models to
uncover hidden insights, enhance customer experience,
and boost agent efficiency. That’s ElevateAI by NICE
Use proven, pre-built Enlighten AI and CX AI models from ElevateAI by NICE to surface the hidden insights in your data, enhance your customer experience, and deliver agent efficiency improvements across your organization.
All powered by the best of NICE's market-leading AI research and technology.
Pairing the power of free transcription with NICE’s market-leading Enlighten AI & CX AI models to uncover the hidden insights in your data
Understand feelings
and emotions
Create Gen AI-powered interaction summaries
Analyze audio, transcripts, and chats
Recognize existing relationships
Know what to ask
Connect in meaningful ways
Flag potential issues
Gain insights into accountability
Develop trust and affinity
Encourage web and chat resource use
Respond with mutual understanding
Communicate next steps
Gain a complete picture of customer vulnerability
Identify negative circumstances
Identify inadequate financial knowledge
Identify mental illness vulnerability
Identify challenging physical conditions
Identify low ability to withstand financial change
Streamlined access to a portfolio of pre-built AI models through our web-based platform or user-friendly API, with a user interface that was designed for our customers, by our customers.
ElevateAI by NICE makes it easier, faster, and more affordable for contact centers to leverage the power of AI to enhance customer engagement.
Cost-Effective Solutions
Our technology has been optimized for decades, allowing us to provide our users with meaningful savings and flexible pricing options.
Proven AI Innovations
Our AI customer experience models are trained on billions of contact center interactions, across multiple industries, providing insights to accelerate your roadmap and beat your competition.
Enterprise-Grade Technology
Our APIs process millions of files daily for thousands of customers, including the Fortune 500. This allows our users to tap into our deep domain expertise, driving rapid innovation cycles.
Superior Experiences
Our long-standing partnerships with the world’s leading brands provide an unrivaled ability to understand, and deliver, value-added customer experiences at scale.